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Benchmarking for quality improvement

The e-learning maturity model

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Abstract

The E-Learning Maturity Model provides a quality improvement framework by which institutions can experience a discontinuity of perception that can drive change. This poster conveys the key concepts of the eMM and illustrates how the capability analysis can go beyond benchmarking and provide a framework for supporting change and improving the quality of e-learning experienced by students and staff.

 

 

Keywords

Benchmarking, quality, change.