The double-edged sword of ‘best aspects’ and ‘needs improvement’ in student experiences: A qualitative analysis

Authors

  • Lily Arasaratnam-Smith Alphacrucis College, Australia
  • Narelle Coetzee Alphacrucis College, Australia
  • Courtney Hodson Alphacrucis College, Australia

DOI:

https://doi.org/10.53761/1.18.3.6

Keywords:

Student Experience, NUHEI, qualitative research, higher education

Abstract

Improving student experiences in higher education is of ongoing interest to colleges and universities across the globe. Non-university higher education institutions (NUHEIs) have outperformed universities in Australian national surveys on student experience. The present study examines qualitative responses of the Student Experience Survey within the context of Alphacrucis College (AC), a faith-based, private NUHEI to provide a contextualised understanding of NUHEIs as well as to explore reasons why NUHEIs outperform universities in most student experience categories. Content analysis revealed several themes in areas of ‘best experience’ and ‘needs improvement.’ Results were examined across AQF levels and three study modes, namely online, blended, and on-campus. Findings are discussed in terms of the NUHEI student experience, lecturer training, lecturer performance indicators, and institutional infrastructure.

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Published

2021-07-01

Issue

Section

Articles

How to Cite

The double-edged sword of ‘best aspects’ and ‘needs improvement’ in student experiences: A qualitative analysis. (2021). Journal of University Teaching and Learning Practice, 18(3). https://doi.org/10.53761/1.18.3.6